Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Elite Jewelers Group LLC pieces?
We use only premium materials, including 14K and 18K solid gold, GIA-certified diamonds, and ethically sourced gemstones to ensure every piece meets our high standards of luxury.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited overnight shipping options for those who need their jewelry sooner for special occasions.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved or bespoke pieces are final sale.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a one-year limited warranty covering manufacturing defects. We also provide professional cleaning and inspection services to keep your jewelry in pristine condition.
How can I find my correct ring size?
You can use our online sizing guide located on each product page, or contact our concierge team to request a complimentary physical ring sizer sent to your home.
Are your diamonds ethically sourced?
Absolutely. Elite Jewelers Group LLC strictly adheres to the Kimberley Process, ensuring that all our diamonds are conflict-free and sourced from reputable suppliers.